Warranty Instructions

• The standard processing time for warranty claims is 12 working days.
• To process a warranty claim, customers must submit the original purchase invoice along with the original product packaging (box).
• Customers are responsible for sending the product to the designated service center. One-way shipping charges must be borne by the customer.
• The 1-Year Limited Warranty starts from the purchase date printed on the invoice or warranty sticker.
• The serial number (S/N) on the product must match the serial number on the packaging. Claims with missing, altered, or mismatched serial numbers will not be accepted.
• Warranty service will only be provided after inspection and approval by the SOVO Service Team.

Warranty Does Not Cover the Following

• Physical damage, cracks, dents, or signs of tampering.
• Damaged, loose, or broken charging ports, connectors, or cables.
• Damage caused by misuse, negligence, improper handling, or unauthorized modifications.
• Repairs or servicing carried out by unauthorized technicians.
• Damage caused by accidents, liquid exposure, fire, lightning, power surges, voltage fluctuations, natural disasters, or any event beyond SOVO's control.
• Normal wear and tear, cosmetic damage, scratches, discoloration, or performance degradation due to regular use.
• Products without a valid purchase invoice or with missing, altered, or mismatched serial numbers.
  
  
  

Need Assistance?

We are committed to providing high-quality products and reliable after-sales support. If you have any questions regarding your warranty or require technical assistance, please contact our Customer Support Team.

SOVO Pakistan
📍 Address: Shop No. 48–49, 4th Floor, Lyric Mobile Mall, Saddar, Karachi, Pakistan
☎️ Landline: +92 21 32764539
📱 Mobile: +92 324 8530347
✉️ Email: sovopakistan.2@gmail.com
🌐 Website: www.sovo.com.pk

Customer Support Hours
Monday – Saturday: 12:00 PM – 8:00 PM
Sunday: Closed

Thank you for choosing SOVO.

SOVO – The Brand of Trust.