Shipping Information:
- Address: Shop No. 48-49, 4th Floor, Lyric Mobile Mall, Saddar, Karachi.
- Company Name: Sovo
- Shipping Method: We use reliable courier services to ensure prompt and safe delivery of your order.
- Processing Time: Orders are typically processed within 1-2 business days from the date of purchase.
- Delivery Time: Delivery times may vary depending on the destination. Estimated delivery within Karachi is usually 2-3 business days, while delivery to other locations within Pakistan may take 5-7 business days.
- Shipping Charges: Shipping costs are calculated at checkout based on the destination and the weight/dimensions of the package.
Return Policy:
- Warranty: All products come with a 1-year warranty from the date of purchase, covering manufacturing defects.
- Returns: If you receive a defective or damaged product, please contact us withinย 7 days of receiving the item to initiate a return or exchange.
- Return Shipping: We cover return shipping costs for defective or damaged items. For other returns, customers may be responsible for return shipping charges.
- Refunds/Exchanges: Upon receipt of the returned item, we will inspect it and initiate the refund or exchange process accordingly. Refunds will be issued to the original payment method.